Your information stays in the case file.

What you send us. If you request a private claim review, call, text, or email us, we receive the information you choose to provide, including your contact details and the claim information in your request. We use it to evaluate, respond to, and—if you hire us—handle your insurance claim.

First-party site intelligence. We assign a random, same-tab session identifier so we can understand one visit as a sequence—for example: landing on a Nashville page, watching the welcome, starting the private review, and requesting contact. We record page paths, general traffic source, button and contact choices, review-step progress, scroll milestones, device class, and timing. The analytics stream does not record names, phone numbers, email addresses, free-form messages, or the answers you select about your claim. The session expires after inactivity and does not follow you to other websites.

Server and security information. Like other hosted websites, our servers receive request information such as IP address, browser and device information, date and time, requested page, referring site, and network-approximate location signals such as city, region, postal area, latitude, and longitude. We use this information to operate and secure the site, detect abuse or repeated suspicious activity, and preserve evidence when reasonably necessary. Raw network information is stored in a restricted security record, separate from ordinary dashboard metrics; it may be linked to an anonymous site journey by the random session identifier. Access inside our systems is restricted and audited.

Advertising measurement. When one of our ads brings you here, the link may carry a click code (such as Google's gclid) and campaign labels. We keep those values with a case review you file so we can measure which advertising produced a qualified inquiry and, when configured, report the conversion to the advertising platform. Ad-personalization signals are disabled in our Google tag. Our first-party measurement does not follow you across unrelated websites.

Retention and sharing. We retain site-behavior data for up to 13 months and ordinary raw security-request data for up to 30 days. A specific security record may be retained longer if placed on an evidence hold for an abuse, fraud, safety, or legal matter. Claim and client records follow the retention requirements applicable to our professional work. We do not sell or rent visitor information. We use service providers, including Vercel and Supabase, to host and secure these systems under their service terms.

Client information. When you become a client, your case file (documents, photos, carrier correspondence) is stored in our secure client portal and handled under the confidentiality obligations of our public adjuster licenses.

Questions, access, or removal requests. Email clientexperience@representation.claims or call 877-650-3515. We may need to verify a request before acting on it, and some records may be retained where required for security, professional, or legal reasons.

Effective August 6, 2026 · updated August 15, 2026. Friedman & Associates Public Adjusters · 701 Sterling Reserve, Canton, GA 30115.