This document establishes that the product is no longer manufactured. ProVia reserves the right to discontinue or change any product and, where the warranted product is no longer available, to substitute one of equal quality or value — with the purchaser paying all labour. Document: Aeris/Endure/Aspect Lifetime Limited Transferable Warranty card, © 2024 ProVia, version stamp 12/1/2023 Ver 1.0.
DiscontinuedProVia · Windows · 2024 · 2 pages
ProVia Aeris, Endure, Aspect Windows & Patio Doors
In their own words
The manufacturer reserves the right to discontinue or make changes in any of its products. If the products covered by this warranty are not available, the manufacturer shall have the right to substitute a product that is of equal quality or value.
ProVia — ProVia Aeris, Endure, Aspect Windows & Patio Doors, 2024
That sentence is not our characterisation of the manufacturer’s position. It is the manufacturer’s position, in the document below, which you can read yourself in about a minute.
Get the document
ProVia Aeris, Endure, Aspect Windows & Patio Doors
Issued by ProVia. Published here complete — no summary standing in for the document, no email required.
Issued by ProVia. Retrieved from provia.com, August 2026, and hosted here so it stays available in the version quoted above.
What to do with it
A carrier cannot direct you to buy something that is not sold. Once the product is off the market, the question stops being "can this be repaired" and becomes "can this building be restored with materials of like kind and quality" — which is a very different question, and one the carrier has to answer.
- You have the manufacturer’s document. That part is finished. Most homeowners never get this far, and it is the step a carrier cannot argue with — it is not your opinion, it is the company that made the product.
- Put it in writing, to the adjuster, with the claim number. Attach the document and ask one specific question: name the exact replacement product — manufacturer, line, colour, dimensions, exposure, nail zone, sealant design, supplier, quantity available locally — and who will answer for the repair if it fails. Vague answers are the whole game; a specific question ends it.
- Get the position on the record before anything gets installed. Once a mismatched or incompatible repair is on the building, you are arguing about something already done.
If you want the second and third steps handled by someone who does this for a living, that is what we are for — and the review costs nothing. If you would rather do it yourself, the document above is yours either way. That is the point of publishing it.
Related documents
Other ProVia documents
Other manufacturers saying the same thing
Atlas Chalet
Atlas discontinued the Chalet 30-year laminated shingle in mid-2010 and replaced it with the Pinnacle HP line. Chalet went onto tens of thousands of Georgia homes, and it is the single most common discontinued-shingle dispute in this market.
Atlas Chalet
Atlas’s follow-up letter goes further than the discontinuation itself: the Chalet’s proprietary design and physical size differ from current production, so combining old and new raises ASTM compliance problems.
Atlas GlassMaster
Atlas Roofing Corporation confirms in writing that the GlassMaster shingle is no longer manufactured.
Atlas StormMaster Slate
Discontinued effective January 1, 2023. Atlas did not just retire the product — it stated on the record that nothing else in the market matches it.
The rule this document serves
Your policy promises repair or replacement with material of like kind and quality. That is a replacement-cost and indemnity obligation, not an appearance theory — and it is why “matching” is the carrier’s word, not the policy’s. Where the installed product cannot be bought, or cannot be combined with what is still sold, the covered building cannot be restored to like kind and quality by patching it, and that is true before anyone argues about how it looks. The full doctrine, and the other 125 documents, are on the discontinued materials hub.
You have the manufacturer's document. The next part is the argument. Handing a carrier a technical bulletin and getting it honoured are two different jobs. The case review is free, and you pay nothing unless we recover.
See if my case qualifies 877-650-3515