This document is the manufacturer rejecting or limiting spot repair as a method. The strongest document in this library. A carrier proposed fixing a Chalet roof by swapping in “comparable” shingles, or by cannibalising shingles from less visible slopes. Atlas’s Consumer Services Manager answered in writing — and the answer is no.
Repair method Atlas · Roofing · 2015 · 2 pages
Atlas Response to an Insurance Carrier’s Proposed Correction of Storm-Damaged Chalet Shingles
In their own words
Additionally, due to the size, style and color blends now manufactured in the currently produced shingles, any replacement shingles that are not Chalet would not be a complete match in color or size… current shingles are larger and would need alterations for a fit and the alterations could affect the seal adhesion or surrounding shingles. As alterations would have been made to the roof/shingles any remaining manufacturing warranty would be negated.
Atlas — Atlas Response to an Insurance Carrier’s Proposed Correction of Storm-Damaged Chalet Shingles, 2015
That sentence is not our characterisation of the manufacturer’s position. It is the manufacturer’s position, in the document below, which you can read yourself in about a minute.
Get the document
Atlas Response to an Insurance Carrier’s Proposed Correction of Storm-Damaged Chalet Shingles
Issued by Atlas. Published here complete — no summary standing in for the document, no email required.
Issued by Atlas. Held in this firm’s reference library; not published elsewhere. Homeowner-identifying details, where a letter was addressed to a particular property, are blacked out — nothing else is altered, and no operative text is ever redacted.
What to do with it
Adjusters write "repairable" as though it were a finding. It is a conclusion, and this document is the manufacturer disagreeing with it. Building codes require installation to follow the manufacturer's instructions, which turns a technical bulletin into a compliance argument.
- You have the manufacturer’s document. That part is finished. Most homeowners never get this far, and it is the step a carrier cannot argue with — it is not your opinion, it is the company that made the product.
- Put it in writing, to the adjuster, with the claim number. Attach the document and ask one specific question: name the exact replacement product — manufacturer, line, colour, dimensions, exposure, nail zone, sealant design, supplier, quantity available locally — and who will answer for the repair if it fails. Vague answers are the whole game; a specific question ends it.
- Get the position on the record before anything gets installed. Once a mismatched or incompatible repair is on the building, you are arguing about something already done.
If you want the second and third steps handled by someone who does this for a living, that is what we are for — and the review costs nothing. If you would rather do it yourself, the document above is yours either way. That is the point of publishing it.
Related documents
More on Atlas Chalet
Product Discontinuation Notice — Chalet Asphalt Shingles
Atlas discontinued the Chalet 30-year laminated shingle in mid-2010 and replaced it with the Pinnacle HP line. Chalet went onto tens of thousands of Georgia homes, and it is the single most common discontinued-shingle dispute in this market.
Chalet Product Line Discontinuation and Replacement Recommendation
Atlas’s follow-up letter goes further than the discontinuation itself: the Chalet’s proprietary design and physical size differ from current production, so combining old and new raises ASTM compliance problems.
Other Atlas documents
Atlas GlassMaster
Atlas Roofing Corporation confirms in writing that the GlassMaster shingle is no longer manufactured.
Atlas Pinnacle
Three separate dimensional eras of the same product name. Pre-2013 Pinnacle measured 38¼″ × 13⅛″ at a 5⅝″ exposure; 2013–2017 measured 39⅜″ × 14″ at 6″; 2017-on measures 42″ × 14″ at 6″. A “Pinnacle roof” tells you almost nothing until you know which era.
Atlas Pinnacle · StormMaster Shake
Effective July 2, 2013 Atlas changed the dimensions of both lines — from 38¼″ × 13⅛″ to 39⅜″ × 14″ — and stated plainly that the two generations cannot share a roof deck.
Atlas Pinnacle Pristine
Atlas states a do-not-mix condition between the original Pinnacle Pristine and every later version. It no longer manufactures a shingle at a 5⅝″ exposure or 39⅜″ length, and the current HP42 cannot be installed on the earlier roof.
Atlas StormMaster Slate
Discontinued effective January 1, 2023. Atlas did not just retire the product — it stated on the record that nothing else in the market matches it.
Other manufacturers saying the same thing
CertainTeed roof repair guidelines
CertainTeed’s own repair standard rejects reusing shingles and forbids intermixing metric and English (standard) sizes on one roof. Building codes require installation to follow the manufacturer’s instructions — which makes this document a code argument, not just a preference.
CertainTeed hail damage
CertainTeed’s technical position on what hail does to an asphalt shingle, and what its warranty does and does not cover afterwards.
GAF Timberline HDZ
The obvious workaround — trim a modern shingle down to the old dimensions — is one GAF specifically rejects, because cut shingles may not seal to one another.
GAF storm-damaged shingle replacement
GAF’s formal position on storm damage. Hail, hurricane, tornado, microburst, ice damming and above-warranty winds are excluded from the shingle warranty — and because latent damage to the surrounding shingles is hard to assess, GAF’s own recommendation is replacement, not patching.
The rule this document serves
Your policy promises repair or replacement with material of like kind and quality. That is a replacement-cost and indemnity obligation, not an appearance theory — and it is why “matching” is the carrier’s word, not the policy’s. Where the installed product cannot be bought, or cannot be combined with what is still sold, the covered building cannot be restored to like kind and quality by patching it, and that is true before anyone argues about how it looks. The full doctrine, and the other 125 documents, are on the discontinued materials hub.
You have the manufacturer's document. The next part is the argument. Handing a carrier a technical bulletin and getting it honoured are two different jobs. The case review is free, and you pay nothing unless we recover.
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