This document establishes that the product is no longer manufactured. Andersen records the Perma-Shield Narroline double-hung as produced 1968 to 2012 and states that Narroline windows are 'currently produced in basic unit sizes only'. Its milestones date Picture and Side Light discontinuation to 1996 and Double-Hung and Transom discontinuation to 2012 (the narrative's blanket '1968 to 1996' span for bay/picture/side light/transom conflicts with the milestone list — cite the milestones). Terratone was discontinued in 1995, so a Terratone Narroline cannot be colour-matched from current production.
DiscontinuedAndersen · Windows · 2012 · 90 pages
Andersen Perma-Shield Narroline Window (1968 to 2012)
In their own words
Perma-Shield Narroline® windows were produced in White, Terratone® and Sandtone. Sandtone was added in 1991. Production of Terratone® was discontinued in 1995.
Andersen — Andersen Perma-Shield Narroline Window (1968 to 2012), 2012
That sentence is not our characterisation of the manufacturer’s position. It is the manufacturer’s position, in the document below, which you can read yourself in about a minute.
The same document also establishes
Andersen records Flexivent units discontinued in 1979, single-pane replacement sash unavailable from 1990, and all replacement sash unavailable from 2018 — a single damaged Flexivent sash cannot be matched or replaced from the factory.
“2018 Replacement sash no longer available. 1990 Single pane glass replacement sash no longer available. 1979 Flexivent units discontinued.”
Andersen's parts catalogue gives exact production spans for numerous retired lines, several with their own parts cut-off milestones (e.g. Flex-Pac and Strutwall: single-pane replacement sash unavailable from 1990).
“1990 Replacement sash no longer available in single pane glass. 1975 Flex-Pac units discontinued. 1971 Flex-Pac units introduced.”
Andersen's own parts catalogue records the Beauty-Line window as produced 1957 to 1979, units discontinued 1979, and — critically — records the year replacement sash ceased to be available at all. This is a documented end of the parts-support window.
“2018 Replacement sash no longer available.”
Get the document
Andersen Perma-Shield Narroline Window (1968 to 2012)
Issued by Andersen. Published here complete — no summary standing in for the document, no email required.
Issued by Andersen. Retrieved from andersenwindows.com, August 2026, and hosted here so it stays available in the version quoted above.
What to do with it
A carrier cannot direct you to buy something that is not sold. Once the product is off the market, the question stops being "can this be repaired" and becomes "can this building be restored with materials of like kind and quality" — which is a very different question, and one the carrier has to answer.
- You have the manufacturer’s document. That part is finished. Most homeowners never get this far, and it is the step a carrier cannot argue with — it is not your opinion, it is the company that made the product.
- Put it in writing, to the adjuster, with the claim number. Attach the document and ask one specific question: name the exact replacement product — manufacturer, line, colour, dimensions, exposure, nail zone, sealant design, supplier, quantity available locally — and who will answer for the repair if it fails. Vague answers are the whole game; a specific question ends it.
- Get the position on the record before anything gets installed. Once a mismatched or incompatible repair is on the building, you are arguing about something already done.
If you want the second and third steps handled by someone who does this for a living, that is what we are for — and the review costs nothing. If you would rather do it yourself, the document above is yours either way. That is the point of publishing it.
Related documents
Other Andersen documents
Andersen aluminum windows and doors
Andersen's aluminum warranty excludes DISCONTINUED GLASS from the 20-year glass warranty entirely — written confirmation that discontinued glass is a distinct, unsupported category.
Andersen Art Glass
Andersen excludes naturally occurring colour variations and imperfections in art glass from coverage, confirming that decorative glass units are not expected to be identical to one another. Source: Andersen Art Glass and Decorative Insulating Art Glass Limited Warranty, effective as of August 2007 (© 2007, Reorder LW-5). The document does not itself limit coverage to the 400/200 Series — that designation appears only in the file name — and states art glass panels are designed exclusively for installation on Andersen windows and patio doors.
Other manufacturers saying the same thing
Atlas Chalet
Atlas discontinued the Chalet 30-year laminated shingle in mid-2010 and replaced it with the Pinnacle HP line. Chalet went onto tens of thousands of Georgia homes, and it is the single most common discontinued-shingle dispute in this market.
Atlas Chalet
Atlas’s follow-up letter goes further than the discontinuation itself: the Chalet’s proprietary design and physical size differ from current production, so combining old and new raises ASTM compliance problems.
Atlas GlassMaster
Atlas Roofing Corporation confirms in writing that the GlassMaster shingle is no longer manufactured.
Atlas StormMaster Slate
Discontinued effective January 1, 2023. Atlas did not just retire the product — it stated on the record that nothing else in the market matches it.
The rule this document serves
Your policy promises repair or replacement with material of like kind and quality. That is a replacement-cost and indemnity obligation, not an appearance theory — and it is why “matching” is the carrier’s word, not the policy’s. Where the installed product cannot be bought, or cannot be combined with what is still sold, the covered building cannot be restored to like kind and quality by patching it, and that is true before anyone argues about how it looks. The full doctrine, and the other 125 documents, are on the discontinued materials hub.
You have the manufacturer's document. The next part is the argument. Handing a carrier a technical bulletin and getting it honoured are two different jobs. The case review is free, and you pay nothing unless we recover.
See if my case qualifies 877-650-3515