West v. State Farm · CJ-2025-135 · Exhibit 30
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Dallas roof-control pilot went nationwide
State Farm’s Fire Model Enhancement deck traces a June 2020 Dallas County test to Texas and then all states by December, with team-manager review of full-roof recommendations, weekly monitoring, and targeted reinspections. What began as a local pilot became the nationwide gate a policyholder’s roof recommendation had to pass.
Establish parameters to engage Team Manager review when claim handler recommends full slope replacement or full roof replacement
- manager approval
- nationwide rollout
- full roofs
Source: Released court-filed record · filed PDF pages 167–177. The source page is preserved; Friedman & Associates’ attribution sits outside it.