West v. State Farm · CJ-2025-135 · Exhibit 29
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The new wind repair-replace calculator
State Farm’s eight Wind Hail Claim Handling sessions covered the contract, small hail, light wind, a new repair-versus-replace calculator, and management review. Policyholders’ roof scopes were standardized through a company tool and a second layer of supervision.
Wind repair - replace calculator (new tool)
- replace calculator
- manager review
- eight sessions
Source: Released court-filed record · filed PDF pages 164–166. The source page is preserved; Friedman & Associates’ attribution sits outside it.