West v. State Farm · CJ-2025-135 · Exhibit 31
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The Hail Reconciliation Unit redesign
State Farm’s 2023 HRU Stewardship Redesign test shifted inventory management and file ownership after roughly 4,200 claims arrived or were reassigned at launch. It confirms hail files were being centralized and redesigned at enterprise scale, but not how any individual roof claim was decided.
- Hail Reconciliation Unit
- roof review
- redesign
Source: Released court-filed record · filed PDF pages 178. The source page is preserved; Friedman & Associates’ attribution sits outside it.