West v. State Farm · CJ-2025-135 · Exhibit 03
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Full roofs were the “biggest bucket of opportunity”
State Farm claim leader Nicole Manduca proposed focusing first on small hail and light wind and automating the link between storm data and roof-payment codes. The most expensive covered roof outcome became the first result the company wanted to track and change.
Full Roof Replacements is our biggest bucket of opportunity
- full roofs
- claim payments
- opportunity
Source: Released court-filed record · filed PDF pages 34. The source page is preserved; Friedman & Associates’ attribution sits outside it.