West v. State Farm · CJ-2025-135 · Exhibit 20
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The claim was “reclosed in error”
State Farm’s internal review found that inaccurate instructions delayed an engineer, follow-ups were missed, available contact information was overlooked, and the file was reclosed by mistake. The policyholder reached a replacement decision only after months of calls and an executive complaint.
No action was taken at that time and the claim was reclosed in error.
- agent complaint
- leadership
- duplicate record
Source: Released court-filed record · filed PDF pages 87–96. The source page is preserved; Friedman & Associates’ attribution sits outside it.