West v. State Farm · CJ-2025-135 · Exhibit 19
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Claims sought the first roof-damage decision
State Farm’s Wind and Hail Claim Handling presentation tells agency leaders not to send customers for a roofer inspection before filing and to let Claims determine whether covered damage exists. Because customers “rarely get on their roofs,” State Farm sought first control of the evidence and the damage decision.
Please submit the claim and allow Claims to inspect the property and determine if there is damage from a covered loss.
- agency training
- wind and hail
- claim handling
Source: Released court-filed record · filed PDF pages 80–86. The source page is preserved; Friedman & Associates’ attribution sits outside it.