West v. State Farm · CJ-2025-135 · Exhibit 17
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“We now pay really low”
Twenty-year State Farm agent Tracy Haus told top leadership that customers had to fight, said eight out of ten disputed roof claims eventually received what should have been paid first, and called the system “broken.” Customers lost time and trust because the initial repair estimate was only the start of the fight.
We now pay really low and customers fight to get what we owe them
- agent warning
- low estimates
- 8 out of 10
Source: Released court-filed record · filed PDF pages 72–76. The source page is preserved; Friedman & Associates’ attribution sits outside it.