West v. State Farm · CJ-2025-135 · Exhibit 09
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Manager review would “net us the most gain”
Manduca paired broader management review of hail and wind claims with Roof Skills Review and an “Art of the Conversation” for denying or limiting coverage. A policyholder’s full-roof recommendation faced another approval layer, followed by a prepared explanation for the smaller result.
nets us the most gain from now until the end of the year
- manager review
- gain
- roof decisions
Source: Released court-filed record · filed PDF pages 47. The source page is preserved; Friedman & Associates’ attribution sits outside it.