West v. State Farm · CJ-2025-135 · Exhibit 05
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Leaders targeted 57% of net paid indemnity
The Fire Weather Leadership Business Plan identifies wind, hail, and water as 57% of net paid indemnity, then assigns leaders to total-roof authority, overturn monitoring, and adjustments to settlement authority. A customer’s roof decision could be escalated and measured because it sat inside the company’s largest payment category.
accounting for 57% of Net Paid Indemnity (NPI)
- 57% of payments
- wind and hail
- leadership plan
Source: Released court-filed record · filed PDF pages 36–42. The source page is preserved; Friedman & Associates’ attribution sits outside it.
