Friedman & AssociatesPublic AdjustersThe public record, organized for policyholders and professionals.
State Farm Secret DocumentsExhibit 05
Released court-filed record · filed PDF 36–42

Leaders targeted 57% of net paid indemnity

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West v. State Farm · CJ-2025-135 · Exhibit 05

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Leaders targeted 57% of net paid indemnity

The Fire Weather Leadership Business Plan identifies wind, hail, and water as 57% of net paid indemnity, then assigns leaders to total-roof authority, overturn monitoring, and adjustments to settlement authority. A customer’s roof decision could be escalated and measured because it sat inside the company’s largest payment category.

Exact language from Exhibit 5 · filed PDF page 36

accounting for 57% of Net Paid Indemnity (NPI)

Source: Released court-filed record · filed PDF pages 36–42. The source page is preserved; Friedman & Associates’ attribution sits outside it.