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Allstate–McKinsey public file 2 · H000001216
Managers Were Told to Make the Savings Process Stick
Adjusting judgment was placed inside a management system built to capture the opportunity on every claim.
The document calls for file reviews, reinspections, and ride-alongs to make the roof process “stick 100%.” Its reinspection chart measures economic opportunity per claim.
“Strictly following the process is essential to capturing the economic opportunity”
- manager oversight
- reinspection
- file review
- economic opportunity
Source: Allstate–McKinsey public file 02, PDF page 207, Bates H000001216. The hosted PDF preserves the public source page and adds Friedman & Associates attribution below its boundary.