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Allstate–McKinsey public file 3 · H000001708
Fire-Claim “Success” Meant Reducing What Was Paid
A family’s fire payment became a performance number to drive down.
The fire-process scorecard defines average dwelling-fire severity as total dwelling dollars paid divided by the number of fire claims. Its stated purpose was measuring success in reducing that figure.
“To measure fire process success in reducing fire severity”
- fire claim
- paid severity
- claim scorecard
- homeowners
Source: Allstate–McKinsey public file 03, PDF page 205, Bates H000001708. The hosted PDF preserves the public source page and adds Friedman & Associates attribution below its boundary.