West v. State Farm · CJ-2025-135 · Exhibit 25
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HAAG training without a “mandatory” paper trail
A State Farm draft says all claim handlers should attend HAAG wind-and-hail training but warns against writing “mandatory” in case someone fails to complete it; the same exchange asks for completion tracking. The training could shape roof decisions without a clear written promise that every handler had received it.
I think we say all should attend but not mark as mandatory
- HAAG
- damage definition
- roof training
Source: Released court-filed record · filed PDF pages 131–134. The source page is preserved; Friedman & Associates’ attribution sits outside it.