West v. State Farm · CJ-2025-135 · Exhibit 01
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An agent reports “zero accountability”
After a hail claim dragged on for nearly a year, State Farm agent Chad Harris wrote that decision-makers were “next to impossible” to find, files were passed between people without authority, and the claim was closed in error. The customer needed an executive escalation to get basic ownership of the loss.
There appears to be zero accountability within the claims system.
- agent warning
- accountability
- claim decisions
Source: Released court-filed record · filed PDF pages 20–29. The source page is preserved; Friedman & Associates’ attribution sits outside it.